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Technical Support Engineer

Location:

  • Singapore

Working Hours:

  • Monday to Friday, 9:00 AM – 6:00 PM

Salary:

  • Negotiation

Employment Type:

  • Full-time
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About STYL Solutions

Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with an R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Job Description

We are looking for a passionate and driven Technical Support Engineer to join our Service Operations team. This role is ideal for a tech-savvy individual who enjoys working with people, understands digital platforms, and is excited to make a tangible impact in the fast-growing F&B technology landscape.

You will act as our products expert, guiding customers in implementing, configuring, and optimizing the products and solutions to meet their operational needs. This is a customer-facing role that blends technical understanding, problem-solving, and excellent communication skills.

Responsibilities

  • Knowledge Leadership: Create and maintain internal documentation, including assembly guides, FAQs, and standardized deployment checklists.
  • Mentoring: Provide structured guidance and knowledge transfer to junior engineers and interns to improve overall team efficiency.
  • Pre-Sales Support: Conduct client-facing product demonstrations and technical site assessments to guide successful implementation decisions. Conduct customer onboarding, training sessions, and provide clear documentation and guidance for end users.
  • Incident Management: Provide end-to-end technical support and incident ticket management to ensure quick resolution times.
  • Hardware & Deployment: Execute device assembly (100% quality standard) and perform “Go Live” testing for new hardware/software deployments.
  • Reporting: Generate monthly performance reports and site assessment reports for clients and internal stakeholders. Collaborate with internal development and product teams to communicate customer feedback and drive platform enhancements.
  • Firmware & R&D Support: Lead new firmware qualification and live verification tests; conduct deep-dive root cause analysis (RCA) for complex site debugging.
  • Service Excellence: Build strong, positive relationships with customers, demonstrating empathy, patience, and professionalism. Uphold service excellence standards while ensuring continuous improvement in user experience.

Qualifications

  • Min. Nitec/ Diploma in Information Systems, Engineering, Computer Science, or a related discipline.
  • Min. 2-3 years of experience in technical support, helpdesk or IT operations.
  • Good knowledge of operating systems (Windows, Linux, macOS)
  • Excellent understanding of networking (TCP/IP, DNS, VPN)
  • Familiarity with ticketing systems, remote support tools, and troubleshooting methodologies.
  • Experience supporting applications, servers, or hardware devices is an advantage.
  • Excellent verbal and written communication skills.
  • High emotional intelligence (EQ) with the ability to engage diverse customer profiles.
  • Strong analytical, problem-solving, and organizational skills.
  • Proactive, customer-oriented mindset with a passion for technology and digital transformation.
  • Experience or familiarity with F&B operations, POS systems and SaaS platforms is an advantage.

Benefits

This will be discussed during the interview.

If you are ready to catapult your career to the next level, we will get you there. Please send all applications and CVs to our hiring team – hiring@styl.solutions. We look forward to working together and positioning STYL Solutions as an industry leader!

Application Form

By clicking “Submit” you agree to STYL’s Data Protection Notice For Job Applicant: Singapore
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Join Our External Referral Program!

Help us build a winning team at STYL and get rewarded! Our External Referral Program offers you VND 3,000,000 for every successful candidate you refer.

Conditions for an eligible referral

  • Not refer yourself or candidates who have already applied for the position.
  • There is no limit on the number of referrals you can do.
  • The candidate must not be in STYL’s current database.
  • Referrals are valid for three months from submission.

Rewards

  • VND 3,000,000 per successful referral, paid within 30 days of hiring.
  • Referrals are valid for three months from submission.

Interested?

Use the form to submit your referral, providing the candidate’s name, resume, email, and other necessary information. Our HR team will then contact you to confirm the eligibility of your referral.

Join us in finding the best talent and enjoy the rewards!

Referral Form

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By clicking “Submit” you agree to STYL’s Data Protection Notice For Job Applicant: Vietnam

Our Hiring Process

What The Team Seeks

STYL Solutions seeks individuals who align with our core values. Our application questions are designed to assess this alignment, ensuring a good fit with our team ethos. We evaluate candidates based on their skills, expertise, and values, while also ensuring STYL Solutions is a place where they can achieve their full potential. 

Our Openings

Visit our Career page for current job opportunities. Candidates must review the Terms & Conditions in the Data Protection Notice for Job Applicants (SG, VN) before applying.

Applying to join

We follow a concise and direct approach, focusing on practical metrics. Candidates progress through the following stages:

Step 01

Receive Your Application

Step 02

HR Screening

Step 03

Technical Interview

Step 04

Culture-Fit Interview

Step 05

Reference Check*

Step 06

Final Decision

Screening

Applications are shortlisted and reviewed. Suitable candidates undergo a brief phone screening to discuss their background, experiences, and career goals. This step ensures compatibility with our development orientation and culture. Screening calls typically occur 5-7 days after application submission. 

Technical Interview

Shortlisted candidates are invited for technical interviews, either in person or online. Applicants in Singapore may need to complete an Application Form before the interview. During the technical interview, candidates demonstrate their expertise, professional background, and problem-solving abilities. The interview lasts 1 to 1.5 hours. 

Culture-Fit Interview

Following the technical interview, candidates proceed to the culture-fit interview round, which focuses on alignment with our cultural values. This stage involves behavioral questions and lasts about 30 minutes. 

* Reference Check

Reference checks are conducted for security-related roles only. The team uses 1 to 3 contact details provided by the candidate, and the outcomes serve as references in the decision-making process. 

Final Decision

The team evaluates the applicant based on all information gathered. Candidates are informed of the results within 7 days after the final round, except in special cases. If not chosen, your information will be retained for 6 months for potential future opportunities. All applicants will receive a thank-you email acknowledging their interest and effort. 

Application Form

By clicking “Submit” you agree to STYL’s Data Protection Notice For Job Applicant: Singapore