We are looking for a Cloud L2 Support engineer to support production and non-production environments, ensuring system stability, incident resolution, and SLA compliance for our cloud based platforms.
This role focuses on operations, troubleshooting, and coordination, with opportunities to gain exposure to cloud automation and DevOps practices over time.
About STYL Solutions
Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with an R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.
Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.
Job Description
Responsibilities
Your responsibilities will include, but are not limited to:
Operations & Support
- Provide Level 2 support for cloud infrastructure, systems, and applications.
- Monitor system health and respond to alerts, incidents, and service requests.
- Perform operational administration, routine maintenance, and issue resolution.
- Analyze incidents and contribute to root cause analysis (RCA) reports.
- Coordinate with L3 engineers, DevOps, developers, and vendors to resolve issues, providing sufficient analysis, logs, and context during escalation..
- Ensure compliance with defined SLAs and operational procedures.
Ticketing & Reporting
- Manage incidents, service requests, and changes via the ticketing system.
- Track ticket progress and ensure timely resolution.
- Prepare operational reports, incident summaries, and preventive recommendations.
Monitoring & Automation
- Install, configure, and maintain monitoring tools.
- Respond to alerts generated by monitoring systems.
- Execute existing automation scripts and operational runbooks.
- Suggest improvements to operational processes and monitoring coverage.
Others
- Support change requests and minor service enhancements.
- Perform other operational tasks assigned by the supervisor.
Qualifications
Here at STYL Solutions, we encourage our employees to take initiative, propose ideas and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
- Hands-on experience with AWS cloud services such as AWS/Azure (Operation level).
- Experience administering Linux systems.
- Basic scripting ability (Bash, PowerShell, or Python) for operational and automation tasks.
- Understanding of incident management and IT operations processes.
- Familiarity with ticketing systems and SLA-based support.
- Good troubleshooting, documentation, and communication skills.
- Able to communicate in English with regional stakeholders.
Nice-to-have
- Basic understanding of CI/CD concepts (no pipeline ownership required).
- Exposure to Infrastructure as Code (Terraform / CloudFormation).
- Experience with MySQL or other relational databases (support level).
- Familiarity with ITIL practices.
- Basic knowledge of Docker or container concepts.
- Basic understanding of microservices architecture and common operational challenges (service dependencies, retries, timeouts, cascading failures).
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 2–3 years experience in Cloud IT Support, Cloud Operations, or Managed Services.
Success in this role looks like
- Incidents are resolved within SLA with clear communication.
- Monitoring alerts are handled proactively with minimal escalation.
- Escalations to L3 are well-documented and actionable.
- Operational issues decrease over time through preventive actions.
- Stakeholders trust L2 to keep systems stable.
Benefits
STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
- An international working environment with friendly and passionate colleagues
- Onsite opportunity to Japan, and Singapore for training and supporting customer
- Meaningful work with experienced & strong technical veterans
- Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
- Attractive compensation, regular assessments, and salary reviews
- 19 paid days off per year
- 100% salary & full social insurance during the probation period
- Premium health care insurance
- Free coffee, tea, and parking
- Special celebration on 8/3, 1/6, Xmas, Tet holiday…
- Outing/team-building activities (trip, sport, dinner…)
Important Note:
By submitting an application, or sending your CV to us:
a) you acknowledge that you have read, understood, and agreed to STYL’s Candidate Privacy Notice, and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in the Notice; and
(b) in the event that we have received your job application or personal data from any third party under the purposes set out in the Notice, you warrant that such third party has been duly authorized by you to disclose your personal data to us for the purposes set out in the Notice.
If you are ready to catapult your career to the next level, we will get you there. Please send all applications and CVs to our hiring team – hiring@styl.solutions. We look forward to working together and positioning STYL Solutions as an industry leader!
