About STYL Solutions
Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with an R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.
Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.
Job Description
Responsibilities
We are seeking a self-driven and proactive Service Technician to join our Service team. You will play a vital role in maintaining the peak performance of our smart terminal fleet across Singapore. This is a highly dynamic position bridging the gap between IT desktop support and hands-on electronics engineering.
As a new hire, you will be onboarded via a dedicated mentorship program, pairing up with a senior teammate to quickly master our hardware and deployment ecosystem.
Responsibilities
Terminal Management & Onboarding
- Onboarding & Configuration: Handle the initial hardware configuration, flashing of firmware, and testing of terminals before deployment.
- Fault Calls & Troubleshooting: Act as the first line of defence for incoming terminal fault calls, diagnosing hardware breakdowns and resolving basic technical issues.
- Deployment & Logistics: Coordinate and execute project deployment tasks, including arranging delivery, onsite installation, and terminal retrieval.
Field & Maintenance Operations
- Onsite Preventative Maintenance: Execute onsite hardware checks, including Real-Time Clock (RTC) battery replacements, balance station servicing, and network connectivity/signal testing.
- Project Support: Support targeted deployment campaigns (e.g., maintaining deployment tracking sheets, managing JIRA tickets, and scheduling service windows with client venues like schools).
- Rework & Logistics: Perform basic physical rework of PCBAs or component soldering when required, and safely transport necessary tools, parts, and ladders to sites.
Qualifications
Job Requirements
- Educational Background: Minimum NITEC or Diploma in Electrical & Electronics Engineering, Computer Engineering, Telecommunications, or a related technical discipline.
- Experience: 1+ years of experience in a similar role (Technical Support, Desktop Support, or Field Equipment Technician) is preferred. Fresh graduates with strong hands-on skills are welcome to apply.
- Technical Skills:
- Familiarity with computer hardware, basic networking concepts, and mobile tools/applications.
- Hands-on experience with Windows/Linux OS environments and remote desktop applications.
- Basic knowledge of cloud concepts is a plus.
- Physical & Driving Requirements:
- Possess a valid Class 3 driving license with at least 1 year of clean driving experience (preferred for site transit) is a plus.
- Able to perform physical work, work at heights, and transport ladders/tools to job sites.
- Soft Skills & Availability:
- Ability to prioritize tasks based on urgency and work effectively under pressure.
- Excellent problem-solving skills and a responsible, positive learning attitude.
- Strong written and verbal communication skills in English.
- Flexibility to work after-hours or on weekends on short notice if facility event schedules demand it.
What measures the role success
- Terminal Performance: Maintaining high availability and peak performance of the smart terminal fleet through proactive monitoring and rapid issue resolution.
- Operational Efficiency: Effectiveness in managing fault calls, onsite servicing, and deployment logistics within defined timeframes.
- Technical Quality: Ensuring high-quality standards in hardware configuration, firmware updates, and PCBA rework activities.
- Documentation & Reporting: Accuracy and consistency in maintaining deployment tracking sheets, JIRA ticket management, and service reports.
- Service Excellence: Demonstrating professional and responsive communication with clients and internal teams to foster continuous service improvement.
